Not satisfied? Money back.

We are not satisfied until you are 100% satisfied.

30-day money-back guarantee

At Hoasted we want to do everything to help you get the most out of your hosting. We strive to offer very fast, effective and expert service and support, every day. We offer you the best products and services, and we are not satisfied until you are 100% satisfied. Because we are convinced that we can deliver this, we offer a 30-day money-back guarantee.

hoasted guarantee

How does it work?

If you are not satisfied, even though we do our best to offer you the very best, you can send an email to support@hoasted.com. If you do this within the standard 14-day cooling-off period, you can invoke the right of withdrawal. You will get the costs of your products and services back. If you cancel within 30 days, you can use the non-money-back guarantee. We will send you a confirmation by email. You will get the costs of your package back.

Conditions

  • This guarantee applies to all Shared hosting Linux, Shared hosting Windows, Wordpress hosting, Magento Hosting and email only hosting packages from Hoasted, regardless of the ordered period.
  • Domain Names, SSL, VPS packages, VPN, CDN, Transactional email, cloud packages (Office 365, Dropbox for Business, Google for Work) and all other services are excluded. For these packages the standard cooling-off period of 14 days applies.
  • Costs for setup of services are not eligible.
  • We need to receive your notice on time via your My Hoasted environment or support@hoasted.com
  • The invoice must be paid.
  • We have confirmed your cancellation by email.

Please note: Domain names are registered for at least one year and are not eligible for the guarantee. If you do not want to extend the registration of domain names you have to cancel those separately.

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