Acquisition of WebChamp by Hoasted
We are delighted to be able to welcome you, as a former customer of WebChamp, as a new customer at Hoasted as of June 1, 2022. As a result of this acquisition, we would like to briefly introduce ourselves and also provide you with practical information about the transfer.
We are a Dutch managed hosting provider with a strong focus on performance and service. For example, we like to help our customers get the most out of the possibilities through our extensive technical support, which is available every day of the week until 10.30 pm.
We would like to see that you as a new customer end up in a warm bath with us. Therefore, below are an answer to any questions you already have. We would also like to talk to you, so that we can see together how we can help you further in the field of online hosting and services.
On behalf of our team, we wish you a warm welcome and we look forward to helping you with all your questions and projects!
With technical regards,
Team Hoasted
Frequently Asked Questions
What can I expect?
From June 1, 2022, all services will be provided via Hoasted and you can contact support@hoasted.com or via the Hoasted website for support. Our team is available every day of the week until 10.30 pm, including weekends!
Accessibility, personal communication and really helping you further are central to Hoasted. With an average response time of 19 minutes, you never have to wait long for an answer.
We do not make any changes to your services during the WebChamp transfer, so all your settings remain completely unchanged. After the administrative conversion, we will first focus on security updates and maintenance of the servers. At a later date we will also offer free hardware upgrades.
Accessibility, personal communication and really helping you further are central to Hoasted. With an average response time of 19 minutes, you never have to wait long for an answer.
We do not make any changes to your services during the WebChamp transfer, so all your settings remain completely unchanged. After the administrative conversion, we will first focus on security updates and maintenance of the servers. At a later date we will also offer free hardware upgrades.
Invoices and flow
You will no longer receive new invoices from Webchamp. The invoices related to renewals on or after June 1, are invoiced from Hoasted. Any outstanding Webchamp invoices must still be paid to Webchamp.
For example, services billed from WebChamp in March and for one year will not be billed from Hoasted until March next year. Everything fits together seamlessly and no period is lost.
We send invoices a maximum of once a month and usually on the 1st of the month as an email with PDF attachment sent to the contact address, from support@hoasted.com. Given the takeover, it is possible that only the first invoice (for June 2022) will appear during the first 14 days of June.
Where desired, we can adjust your invoicing period to 1, 3, 6 or 12 months on request. Contact our support for this.
For example, services billed from WebChamp in March and for one year will not be billed from Hoasted until March next year. Everything fits together seamlessly and no period is lost.
We send invoices a maximum of once a month and usually on the 1st of the month as an email with PDF attachment sent to the contact address, from support@hoasted.com. Given the takeover, it is possible that only the first invoice (for June 2022) will appear during the first 14 days of June.
Where desired, we can adjust your invoicing period to 1, 3, 6 or 12 months on request. Contact our support for this.
Extend period and price
We do not intend to make any changes to prices at this time. The payment terms for your hosting and other services also remain unchanged and all extension dates are copied exactly, so that everything fits seamlessly.
Can I order through your support?
Yes! Send us an email at support@hoasted.com with the desired domain names or other wishes, and we will immediately arrange this for you. We can immediately process all requests from an address known to us.
Can I buy on account at Hoasted?
Yes, we have activated buying on account for all former WebChamp customers. You can order via the customer portal and at checkout you choose 'Pay later' or 'bank payment'. You will then receive the invoice on the 1st of the following month.
Direct debit
If you have already used SEPA Direct Debit (direct debit) at WebChamp, this will remain unchanged. However, the debits from June 1, 2022 will come from Hoasted BV (and not from WebChamp), whereby your bank may notify you that debits are being made from a new service provider with a new creditor ID. Depending on your bank, you may have to manually approve this once (for example at Bunq or Knab).
In addition to payment by direct debit, we also offer alternative payment methods such as Paypal, iDeal, credit card and manual transfer. The transaction costs are charged for Paypal and credit card, but iDeal, manual transfer and automatic debit are completely free of charge.
In addition to payment by direct debit, we also offer alternative payment methods such as Paypal, iDeal, credit card and manual transfer. The transaction costs are charged for Paypal and credit card, but iDeal, manual transfer and automatic debit are completely free of charge.
Processor agreement and conditions
You can create a signed processor agreement via gdpr.hoasted.com You can find our general terms and conditions here.
Customer portal and hosting details
Every customer with us has access to their own customer portal, where you can view all active services, invoices and also have the option to easily change contact details.
The login details for your customer account will automatically be sent to the e-mail address known to WebChamp, so that you can log in to your own customer environment. If you have not yet received any information from us, please contact us via support@hoasted.com.
The login details for your customer account will automatically be sent to the e-mail address known to WebChamp, so that you can log in to your own customer environment. If you have not yet received any information from us, please contact us via support@hoasted.com.
Free hardware upgrade
Once all the administrative conversion has been done, we will upgrade the hosting to new, faster servers later in the year, free of charge. After executing this, you make use of very modern infrastructure, which not only makes your website faster, but also makes it easier to manage through the included cPanel control panel. cPanel is the most popular hosting control panel, from where you can access and make changes to things like PHP versions, files and settings from anywhere.
We will always communicate in advance about any upgrades. The ongoing upgrade also has minimal to no impact on the accessibility of services at the time of execution. If you do not want to switch to these latest options or if you do not want to switch to these latest options, please let us know. We can prioritize the free upgrade of your website / hosting account, so that you have early access to the latest features and performance.
We will always communicate in advance about any upgrades. The ongoing upgrade also has minimal to no impact on the accessibility of services at the time of execution. If you do not want to switch to these latest options or if you do not want to switch to these latest options, please let us know. We can prioritize the free upgrade of your website / hosting account, so that you have early access to the latest features and performance.
Which services does Hoasted provide?
As indicated, WordPress and WooCommerce hosting is our core business, but we also provide related services such as domain names and e-mail. See below an overview of the most popular services we offer:
- Domain names (all possible extensions)
- WooCommerce Managed VPS and LiteSpeed VPS
- Microsoft Office 365 (we are Microsoft partner)
- Google Workplace (we are a Google partner)
- SSL certificates (all types)
- CDN (content delivery network)
- Transactional email (for bulk email sending)
What about DNS changes and the customer portal?
On May 23 you will receive the login from Hoasted to the new customer account, in which all your services and domains can already be managed. From that moment on, the old WebChamp environment is no longer accessible.
In the short term, the technical integration of all WebChamp services (such as DNS and NS management) will also be completed, so that all services can be managed via the customer portal. In the meantime, any DNS changes can be requested via support.
In the short term, the technical integration of all WebChamp services (such as DNS and NS management) will also be completed, so that all services can be managed via the customer portal. In the meantime, any DNS changes can be requested via support.
What happens to canceled services?
These will not be transferred to your new customer portal and will be deleted. Only active services (including hosting, domain names and email) are transferred to Hoasted. Contact our support if you have specific questions about this or if you want to activate already canceled services.
I have received multiple logins, is this correct?
Yes, if you originally had multiple customer accounts active at WebChamp, you will also receive multiple login details from us. Please contact our support if you would like to merge, split or move specific services.
Other questions?
Let us know! You can get a create support ticket or a callback request Submit. We are happy to help you!
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