We are delighted to be able to welcome you, as a former customer of WebChamp, as a new customer at Hoasted as of June 1, 2022. As a result of this acquisition, we would like to briefly introduce ourselves and also provide you with practical information about the transfer.
We are a Dutch managed hosting provider with a strong focus on performance and service. For example, we like to help our customers get the most out of the possibilities through our extensive technical support, which is available every day of the week until 10.30 pm.
We would like to see that you as a new customer end up in a warm bath with us. Therefore, below are an answer to any questions you already have. We would also like to talk to you, so that we can see together how we can help you further in the field of online hosting and services.
On behalf of our team, we wish you a warm welcome and we look forward to helping you with all your questions and projects!
With technical regards,
Frequently Asked Questions
What can I expect?
Accessibility, personal communication and really helping you further are central to Hoasted. With an average response time of 19 minutes, you never have to wait long for an answer.
We do not make any changes to your services during the WebChamp transfer, so all your settings remain completely unchanged. After the administrative conversion, we will first focus on security updates and maintenance of the servers. At a later date we will also offer free hardware upgrades.
Invoices and flow
For example, services billed from WebChamp in March and for one year will not be billed from Hoasted until March next year. Everything fits together seamlessly and no period is lost.
We send invoices a maximum of once a month and usually on the 1st of the month as an email with PDF attachment sent to the contact address, from firstname.lastname@example.org. Given the takeover, it is possible that only the first invoice (for June 2022) will appear during the first 14 days of June.
Where desired, we can adjust your invoicing period to 1, 3, 6 or 12 months on request. Contact our support for this.
Extend period and price
Can I order through your support?
Can I buy on account at Hoasted?
In addition to payment by direct debit, we also offer alternative payment methods such as Paypal, iDeal, credit card and manual transfer. The transaction costs are charged for Paypal and credit card, but iDeal, manual transfer and automatic debit are completely free of charge.
Processor agreement and conditions
Customer portal and hosting details
The login details for your customer account will automatically be sent to the e-mail address known to WebChamp, so that you can log in to your own customer environment. If you have not yet received any information from us, please contact us via email@example.com.
Free hardware upgrade
We will always communicate in advance about any upgrades. The ongoing upgrade also has minimal to no impact on the accessibility of services at the time of execution. If you do not want to switch to these latest options or if you do not want to switch to these latest options, please let us know. We can prioritize the free upgrade of your website / hosting account, so that you have early access to the latest features and performance.
Which services does Hoasted provide?
- Domain names (all possible extensions)
- WooCommerce Managed VPS and LiteSpeed VPS
- Microsoft Office 365 (we are Microsoft partner)
- Google Workplace (we are a Google partner)
- SSL certificates (all types)
- CDN (content delivery network)
- Transactional email (for bulk email sending)
What about DNS changes and the customer portal?
In the short term, the technical integration of all WebChamp services (such as DNS and NS management) will also be completed, so that all services can be managed via the customer portal. In the meantime, any DNS changes can be requested via support.
What happens to canceled services?
I have received multiple logins, is this correct?
Request non-binding input from a specialist
View our technical specifications
Looking for more technical details? For completeness, we have listed the most frequently asked questions about all hosting packages and our platform for you.
Looking for a customized solution?
Do you need more than one account, or are you looking for a special setup for your business? We understand! Let us make a proposal that exactly meets your wishes.