We are a Dutch hosting provider with a strong focus on performance and service. For example, we are happy to help our customers to get the most out of the possibilities through our extensive technical support, which is available every day of the week until 10.30 pm.
We would like to see you as a new customer enjoy a warm bath with us. That is why below an answer to any questions you already have. We would also like to talk to you in the new year, so that together we can see how we can help you further in the field of online.
On behalf of our team, we wish you a warm welcome and we look forward to helping you with all your questions and projects!
With warm regards,
Frequently Asked Questions
What can I expect?
Within our support you will be helped by, among others, Tsjêbbe de Vries, also known for his years of work at the Antenna Helpdesk. Your questions will therefore be answered by Tsjêbbe as far as possible. The accessibility, personal communication and really helping Hoasted are central to this.
We will not make any changes to your services during the transfer, so all your settings will remain completely unchanged.
What will happen to the rates?
The exception to this are small amounts to make your and our administration easier. For example, monthly invoices under 5 euros per month will be processed on an annual basis from 1 January and invoices between 5 and 10 euros per month will be billed on a quarterly basis. In consultation with our support, terms can be arranged completely according to your wishes (per 1, 3, 6, 12 or 24 months).
Invoices are usually sent as an email with PDF attachment to the contact address on the 1st of the month, from firstname.lastname@example.org. Given the takeover, it is possible that only the first invoice (for January 2021) will appear during the first 14 days of January.
In addition to payment by direct debit, just like Antenna, we also offer alternative payment methods such as Paypal, iDeal, credit card and manual transfer. The transaction costs are charged for Paypal and credit card, however iDeal, manual transfer and direct debit are completely free of charge.
Will my @ antenna.nl mailbox remain active?
The login details for your customer account will be automatically sent to the e-mail address that was known to Antenna, so that you can log in to your own customer environment. If you have not yet received information from us at the end of January, please contact us at email@example.com.
We will always communicate in advance about any upgrades. The ongoing upgrade also has minimal or no impact on the accessibility of services during export. If you want to switch to these newest options earlier, let us know. We can prioritize the free upgrade of your website / hosting account, so that you already have access to cPanel and associated options.
Processor agreement and conditions
Which services does Hoasted provide?
- Domain names (all possible extensions)
- Web hosting
- WordPress hosting
- WooCommerce hosting
- LiteSpeed hosting (we are a LiteSpeed partner)
- VPS and dedicated server hosting
- Microsoft Office 365 (we are Microsoft partner)
- Google Workplace (we are a Google partner)
- Dropbox (we are a Dropbox partner)
- SSL certificates (all types)
- CDN (content delivery network)
- Transactional email (for bulk email sending)
- Reseller hosting (ideal for web builders or web designers)
- Custom hosting (application specific solution)
Request non-binding input from a specialist
View our technical specifications
Looking for more technical details? For completeness, we have listed the most frequently asked questions about all hosting packages and our platform for you.
Looking for a customized solution?
Do you need more than one account, or are you looking for a special setup for your business? We understand! Let us make a proposal that exactly meets your wishes.